The Berea Police takes seriously all comments regarding the service provided by the Department and the conduct of its members. 

To compliment a member of the department, please contact a supervisor by telephone through Southwest Dispatch at 440-234-1234 and ask to have the officer in charge contact you. You can also email the Operations Lieutenant at   

To report service that did not meet your expectations or alleged misconduct by a member of the Department, please contact Southwest Dispatch at 440-243-1234 and request the officer in charge contact you. You can also stop into our station, or send your complaint by e-mail to Written complaints are preferred and our complaint form may be found here.  You can expect a follow-up call from a supervisor within 24 hours after your complaint is received. If the complaint is sent via email then it may be the next business day.  

Complaints are investigated in a timely fashion and in a manner that protects the rights afforded the employee by state law, federal law, and collective bargaining agreement (if applicable), in accordance with the Department’s policy.